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THE HAIR AFFAIR POLICIES

SHIPPING & PROCESSING POLICY

THE HAIR AFFAIR
An affair worth having.

At The Hair Affair, every order is prepared with care to ensure your hair arrives looking and feeling its best.

Processing & Preparation

Please allow 2–5 business days for your order to be processed and prepared. Processing times may vary depending on the item, customization, or availability.

Shipping

Once your order has been processed, please allow 3–5 business days for shipping.

Please note that processing time and shipping time are separate. Shipping begins after your order has been processed and prepared for shipment.

Rush Orders

Need your hair sooner? Rush/expedited processing is available for an additional $10 fee.

Rush orders are subject to availability and do not guarantee a specific delivery date. Please contact us before placing your order if you have a specific deadline.

Shipping Delays

The Hair Affair is not responsible for delays caused by the shipping carrier, weather, holidays, incorrect addresses, or other circumstances outside of our control.

Please make sure your shipping information is correct before completing your purchase.

Order Tracking

Once your order has shipped, tracking information will be provided to the email address or contact information submitted with your order.

Thank you for choosing The Hair Affair — because every IT Girl deserves an affair worth having.

RETURNS & EXCHANGES

At The Hair Affair, we want you to love your purchase. Because our hair products are personal-use items, all sales are final.

We do not accept returns, exchanges, or cancellations once an order has been processed.

Before placing your order, please carefully review your selected:

Length
Texture
Color
Lace type
Cap size
Quantity
Customization options

If you receive an item that is incorrect or arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos/videos of the item.

Items that have been worn, altered, cut, colored, washed, brushed, styled, or otherwise manipulated may not qualify for a resolution.

The Hair Affair reserves the right to determine whether an item qualifies for a replacement or other resolution.

Please inspect your order immediately upon delivery.

Thank you for understanding and shopping with The Hair Affair.

HAIR CARE & PRODUCT DISCLAIMER

Our hair is carefully selected and prepared to provide you with a beautiful, luxurious experience. However, proper maintenance is essential to preserving the quality and longevity of your extensions or wig.

Hair longevity can vary depending on:

How frequently the hair is worn
Styling and heat usage
Products used
Washing and conditioning routine
Sleeping habits
Proper storage
Overall maintenance

We recommend following proper hair-care practices and using products suitable for extensions and wigs.

The Hair Affair is not responsible for damage caused by improper care, excessive heat, chemical processing, coloring, bleaching, or improper installation/maintenance after the product has been received.

Treat your hair with care, and it will return the favor. 🤍

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